I was in Moscow for business. While cleaning my glasses, my nose pad fell off and I wasn't able to find it. I needed to get another one fast. I called local optometrists and when I got to Alpine, they informed me that they did have the nose pad I need in stock, but that they were closing shortly. I told them I was just a few minutes away but might get there right as they were closing. The lady I spoke with said that they would wait. I ran in just a minute or two after they were supposed to close and they were waiting for me with a smile. They took my glasses in the back and came out with new nose pads on them. I asked how much I owed them and she just said, " No charge." I was so grateful for their fast, friendly, and generous service. I'm not sure what I would have done without them. If I lived in this area, I would definitely make this my home optometry office.
Everyone there is super nice, and I am a pretty impatient person. They have been so nice to me every time I have bothered them about getting my glasses, they told me 3 to 5 weeks and I started bothering them after about one week. They were never upset with me, and they gave me as many details as I could to keep me updated. I would highly recommend!
The level of customer service and the quality of care that Alpine provides is incredible. I called with an urgent need and they were able to get me scheduled right away. All of the staff were warm, welcoming and professional. This was the most comfortable eye exam I’ve ever had. I was also impressed with the large selection of frames. Kudos to the entire Alpine Vision team!